FAQs

“eGlobex is an App offering clients online accounts including up to 4 Prepaid Mastercards.

Why Prepaid? We believe prepaid financial services are safer and more convenient for our clients, and allow us to simplify the client onboarding process”

“Opening an eGlobex account couldn’t be easier – it takes less than a few minutes.

All you need is an ID and your smartphone and a valid email address. Download the eGlobex App (on Apple Store or Google Play), create your account, take a picture of your ID, and take a selfie – you’re done!

We accept international passports, as well as EEA-issued identity cards, driver’s licenses and residence permits”

“Globex is approved by the Central Bank of Ireland (CBI) as an appointed Distributor of PFS Card Services (Ireland) Limited under its E-Money License. PFS Card Services (Ireland) Limited has the permission to issue electronic money and provide payment services across the European Economic Area (EEA.) Globex distributes e-money services through its eGlobex App.“

“The Globex Prepaid Mastercard is issued by PFS Card Services (Ireland) Limited pursuant to a license by Mastercard.

PFS Card Services (Ireland) Limited, trading as PCSIL, is authorised and regulated as an issuer of electronic money by the Central Bank of Ireland under registration number C175999. Registered office: EML Payments, 2nd Floor La Vallee House, Upper Dargle Road, Bray, Co. Wicklow, Ireland.”

Your eGlobex online account is a prepaid account used to store money and transact online.

It is a pre-equipped electronic account which, just like a real bank account, is used by consumers to transact securely online worldwide. Your account is sometimes also called a digital wallet. Digital means that it exists purely electronically.”

“Your funds are safeguarded by PFS Card Services (Ireland) Limited.

We take every precaution to keep your funds secure.”

“As with credit and debit cards, you should take every precaution to keep your eGlobex prepaid Mastercard in a safe place and your PIN secure.

Please refer to the cardholder terms and conditions. Prepaid cards aim to reduce the need to carry or hold large amounts of cash.”

“A prepaid card is like a debit card, but it is loaded to a predefined amount and can be reloaded as and when required.

You will only be able to make purchases with the card when there are sufficient funds on your prepaid card, and you will not be able to spend more than this amount. The prepaid card works just like any debit card worldwide. If you wish to buy a product or service, you can use the card in person or online.”

“You can use your eGlobex prepaid card just like you would with any credit or debit card, you can shop at any physical or online store, with any merchant that accepts Mastercard.”

“Using the eGlobex prepaid card is very simple. However, before you start using the card you must do the following steps:

Sign the signature strip on the reverse of the card.
‍Activate the pre-paid card using the telephone via IVR or SMS.
Obtain your PIN through the telephone via IVR or SMS.
Load money from your eGlobex account to your card.”

“We believe prepaid cards are a more flexible and easier options for our clients.

You never have to worry about overspending or worry about your credit – it’s also easier to trust your children with a prepaid card.

Give your child their first spending with eGlobex.”

“You can use your primary card, you must first transfer money onto your primary card from your eGlobex online account using your eGlobex App.”

“Yes, you can use your card for ATM withdrawals.”

“If your card has been lost or stolen or you believe its security has been compromised, you must inform our Customer Service team as soon as possible at info@myeglobex.com or report this immediately using the IVR.”

“If you have any questions that are related to your card, please don’t hesitate to send an email to our customer service at info@myeglobex.com.”

“Yes. You can find the expiry date on the front of your card. If your card is about to expire, and is still active, please contact info@myeglobex.com, if you have not received a new card yet.

Any balance remaining on the card will be transferred to the new one before it is dispatched to you.”

“We count normally up to 14 working days for card delivery.”

“You can receive up to 3 secondary prepaid Mastercards for every eGlobex account.

These secondary Mastercards can either be under your name or under the name of a loved one.”

“You can find your IBAN and account details on the top right corner of the homepage of your account, when logging into your account.

Click on the button Print IBAN on your eGlobex app.”

“You can find all fees in the section Fees and Limits and on your Terms and Conditions.”

“You can find all limits in the section Fees and Limits and on your Terms and Conditions.”

“If you have any questions that are related to your account or cards, please don’t hesitate to send an email to our customer service at info@myeglobex.com.

You are also welcome to pay a visit to one of our Globex branches for further assistance.”

“Yes, you can change your PIN at any ATM.”

“If you have forgotten or lost your PIN, please call the IVR number listed below and retrieve your PIN.

‍+33(0)186269945

‍Or send an SMS with the last 8 digits of your card to

‍‍+33(0)757912721

‍Example, PIN 12345678 to +33(0)757912721.”

“You must notify us via email to info@myeglobex.com and include your new proof of address.”

“If you wish to cancel your prepaid card or no longer wish to use it, then contact info@myeglobex.com.”