FAQs

eGlobex is an all-in-one financial app

Through the app, users can access different services depending on their needs, including:

Payments Card & Account Program, open an online payment account and card to manage everyday spending and payments.

Crypto Program, open a crypto wallet to buy, hold, and manage crypto assets. Send and receive Crypto transfers.

With eGlobex, clients can opt for one program or both (subject to eligibility).

To update your phone number or email, please contact [email protected].

Our dedicated customer service team will assist you in changing your phone number or email.

The Globex Prepaid Mastercard card and account are provided by Moorwand Ltd in partnership with Harmoniie SAS. The card is issued under licence from Mastercard International.

Harmoniie SAS is a company registered in France under number 833165863, with its registered office at 1, Rue de la Bourse, 75002 Paris. It is authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), under licence number 17478, to issue electronic money.

Moorwand Ltd is a company incorporated in England and Wales (Company No. 8491211), with its registered office at Fora, 3 Lloyds Avenue, London, EC3N 3DS, United Kingdom. It is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Ref: 900709) to issue electronic money and payment instruments.

Opening an eGlobex account takes just a few minutes.

All you need is an ID, your smartphone and a valid proof of address. Download the eGlobex App (on Apple Store or Google Play), create your account, take a picture of your ID and proof of address, take a selfie – you’re done!

We accept international passports, as well as EEA-issued identity cards, driver’s licenses and residence permits. Our customer onboarding process is powered by Sumsub (https://sumsub.com/).

Clients who open an eGLOBEX account today will receive an EU IBAN (European IBAN), which is accepted across Europe as an EU IBAN.

Your funds are safeguarded by Moorwand Ltd in partnership with Harmoniie SAS.

Details of the Moorwand Ltd authorisation by the Bank of Lithuania is available on the public register at https://www.lb.lt.

We take every precaution to keep your funds secure.

You can open an eGlobex payment account in the eGlobex app. With your account, you can send, receive and hold money money, and make payments online or in stores.

With your account, you can also receive a Globex Mastercard (physical or virtual) to pay anywhere Mastercard is accepted.

As with credit and debit cards, you should take every precaution to keep your eGlobex prepaid Mastercard in a safe place and your PIN secure.

Prepaid cards aim to reduce the need to carry or hold large amounts of cash. Please refer to the cardholder terms and conditions.

A prepaid debit card acts like a standard debit card, but it is loaded to a predefined amount and can be reloaded as and when required.

You will only be able to make purchases with the card when there are sufficient funds on your prepaid card, and you will not be able to spend more than your available funds.

The prepaid card works just like any debit card worldwide. If you wish to buy a product or service, you can use the card in person or online (anywhere Mastercard is accepted).

You can use your eGlobex prepaid card just like you would with any credit or debit card. Shop at physical or online stores, with any merchant that accepts Mastercard.

Before you start using your Globex card you must do the following steps:

• Activate your card via our eGlobex App, if necessary.
• Obtain your PIN via our eGlobex App.
• Load money onto your eGlobex account.

How to obtain your PIN code:

1. Click on the “Cards” button on the homepage.
2. Click on your card.
3. Click on the “See PIN” button.

If you need assistance, please reach out to our customer service team at [email protected]. 

Your Globex card is a prepaid debit Mastercard that can be used online or in stores wherever Mastercard is accepted.

Please ensure you have sufficient funds in your account to use your card.

Yes, you can use your card for ATM withdrawals at worldwide locations, wherever Mastercard® is accepted.

If your card has been lost or stolen or you believe its security has been compromised, you must inform our Customer Service team as soon as possible at [email protected].

If you have any questions that are related to your card, please don’t hesitate to send an email to our customer service at [email protected].

Yes. You can find the expiry date on the front of your card. If your card is about to expire, and is still active, please contact [email protected], if you have not received a new card yet.

Any balance remaining on the card will be transferred to the new one before it is dispatched to you.

We count normally up to 3-5 working days for card delivery.

You can find your IBAN and account details in the profile section of your account, when logging into your eGlobex account.

You can find all fees in the section Fees and Limits and on your Terms and Conditions, available on our website myeglobex.com and in the eGlobex app.

You can find all limits in the section Fees and Limits and on your Terms and Conditions, available on our website myeglobex.com and in the eGlobex app.

If you have any questions that are related to your account or cards, please don’t hesitate to send an email to our customer service at [email protected].

You are also welcome to pay a visit to one of our Globex branches in France: Nice, Beausoleil, Menton and Antibes, for personal assistance.

Yes. You can change your PIN at an ATM, but this feature is only available at selected ATMs (Please check if supported).

If you have forgotten or lost your PIN, please go to your eGlobex account, go to “Cards” section, choose your card and click on “See PIN“.

You must notify us via email to [email protected] and include your new proof of address.

If you wish to cancel your Globex card or no longer wish to use it, then contact [email protected].

The Globex prepaid Mastercard is issued by Moorwand Ltd in partnership with Harmoniie SAS pursuant to a license granted by Mastercard.

Harmoniie SAS is a company registered in France under number 833165863. It is authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), under licence number 17478, to issue electronic money.

Moorwand Ltd is a company incorporated in England and Wales (Company No. 8491211). It is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Ref: 900709) to issue electronic money and payment instruments.