INFORMATION UPDATE
Situation of our issuer PCSIL
Dear eGlobex client,
eGlobex is growing and it’s time for us to leave our current service provider, PCSIL, and move to another service provider — one who can satisfy our expanding clientele’s needs. We are thrilled to announce our upcoming transition to a new service provider, signalling our commitment to continuous improvement in the coming months.
Our upcoming new app’s version will feature an upgraded structure, improved interface, and high-performing, user-friendly features. Thank you for choosing eGlobex—we value your trust and look forward to delivering an even better experience.
What do you need to do?
Stay tuned for our latest updates. Further details will be shared in upcoming announcements. Should you have any questions, please feel free to reach out via email at info@myeglobex.com.
Rest assured, we are diligently working to facilitate a seamless transfer of your eGlobex account and funds to our new and improved structure. This transition aligns with our service provider PCSIL’s liquidation and discontinuation of services.
Stay tuned for upcoming details!
Further details, including FAQs, are available at the following websites:
– PCSIL website: https://prepaidfinancialservices.com/en/
Can I receive my wage/ salary into my card/account?
No – After the 17 July wages/salaries cannot be received into your card/account.
Can I receive Social Welfare Benefits into my Card/account?
No funds can be received into your card/account (save for refunds and chargebacks).
Can I receive inbound SEPA payments into my card/ account?
No funds can be received into your card/account (save for refunds and chargebacks).
Can I load funds into my card/ account?
No funds can be received into your card/account (save for refunds and chargebacks).
Can I send and receive money to and from cards in my name?
No you cannot make a card-to-card/account to account transfers. The card/account
you are attempting to send the funds to will not be able to load.
Can I transfer my funds to an external bank account?
Yes – all IBAN enabled account holders can transfer their funds to an external
account in their name.
Can I still receive any merchant refunds?
Yes – refunds can be received to your card/account, the timing of the refund will
depend on the merchant. It will be up to the cardholder to monitor the balance on
their card or account to identify when the refund/ chargeback has been received.
The card/account holder should progress to spend funds on their card/account.
Can I still receive chargebacks?
Yes -chargebacks can be received, chargebacks can take up to 45 days depending
on the dispute (some chargebacks can take longer). It will be up to the cardholder to
monitor the balance on their card or account to identify when the refund/
chargeback has been received. The card/account holder should progress to spend
funds on their card/account.
How can I spend my remaining funds?
Funds can be spent in the same manner as before your card/account moved to
spend only. The spending functions on your card/account have not changed.
Are ATM withdrawals still available?
Yes – ATM withdrawals are possible where they were possible before 17 July.
Can I still use my IBAN to receive payments?
No – You will not be able to receive any payments to your card/account funds will not
be received into your account (save for refunds and chargebacks).
What happens to any automatic payments/ DD/ SO or subscriptions linked to my card?
Automatic payments will continue to be made as long as funds remain on the
account/card. You should make alternative arrangement for automatic payments as
the spend only capabilities will cease on 17 January 2025 and your card/account will
be closed.
Can I still use my gift card?
Yes – you can continue to spend the available funds on your gift card up to 17
January 2025.
Can I load my voucher to my card/ account?
No – vouchers can be loaded to cards/ accounts after 17 July.
Vouchers that have not been loaded before 17 July 2024 are void after that date.
Please contact your distributor directly for more information. PCSIL cannot assist
with vouchers that have not been loaded pre-17 July 2024.
Will I be charged fees as normal?
Yes – fees will continue to be charged per your card/account holder terms &
Conditions.
Can I request a new card if my card is lost, stolen or malfunctioning?
Yes – please contact your distributor to request a replacement card.
Expired card – can I get a new card?
Yes – cards that expire after 17 July that have available balances will be replaced.
Please contact your distributor to request a new card.
Will my funds transfer from my old card to the new replacement card?
Yes – this process will remain in place to facilitate spending of remaining funds on
your replacement card.
Can I freeze my card if I thinks it’s lost or stolen?
Yes – the freeze and unfreeze function will not be impacted.
Can I retrieve my PIN number?
Yes – you can retrieve your pin; this function will not be impacted.
Cardholder Refunds (1):
Cardholders, with inactive/closed cards, can continue to apply for refunds of their
funds, subject to compliance with the Customer Due Diligence (“CDD”)
requirements (See Appendix 1). Refunds will be available from PCSIL up to 17th
January 2025.
(1) As soon as practicable after 17 January 2025, a process will be put in place to manage balances that are unclaimed after 17 January 2025 including, where relevant, transferring them to an unclaimed dividends account at the High Court in Ireland and you will be required to apply to the High Court in respect of any amount that may be due to a cardholder/account holder.
Appendix 1– Requesting a refund – This method of obtaining funds should be the final option if you have the ability to spend funds on you card or transfer funds to another IBAN account.
Please be advised that if you have any balances remaining on your PCSIL account you
should email eu-info@emlpayments.com before the 17 January 2025 to request a refund.
The following is the standard process for refunds. A refund can only be processed if the required Customer due diligence documentation is provided:
Consumer cardholder/accountholder refund
1. Cardholder Identification number (CHID)
2. Photographic Identification (Passport/ driving licence)
3. Proof of address (utility bill)
4. Details of the bank account the funds to be sent to along with a scanned copy of
the bank account statement dated in the last three months. The bank account
statement must have the same address as the Proof of Address.
Note Funds can only be returned to an account held in the cardholder’s name.
Corporate/account holder Refund
1. Signed letter from an authorised official of the company requesting the funds to
be returned. This letter should be on company headed paper. Further information
may be sought to verify and validate the late redemption request.
2. The signed letter must include the following details:
a. Company Name
b. Cardholder ID and DC number
c. Amount and Currency Details
d. Beneficiary details for the transfer (copy bank statement required)
Services
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Globex is registered in France with the registration number 794844605. Registered Office: 13 BD de la République, 06240 Beausoleil, France. Globex is licensed by the ACPR Banque de France (REGAFI number: 61416). Globex is an official agent (reference number: C141356) of Western Union Ireland (C55075), licensed by the Central Bank of Ireland. Globex is a distributor of PFS Card Services (Ireland) Limited under its E-Money license
The Globex Prepaid Mastercard is issued by PFS Card Services (Ireland) Limited pursuant to a license by Mastercard. PFS Card Services (Ireland) Limited, trading as PCSIL, is authorised and regulated as an issuer of electronic money by the Central Bank of Ireland under registration number C175999. Registered office: EML Payments, 2nd Floor La Vallee House, Upper Dargle Road, Bray, Co. Wicklow, Ireland.
Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
